Shipping Policy

At INOVICS HEALTHCARE we are committed to delivering your products safely, efficiently, and on time. As a company operating both as a toll manufacturer and an e-commerce nutraceutical brand, our shipping procedures vary depending on the nature of the order. Please review the policies below for B2B manufacturing shipments and retail e-commerce orders.

Shipping for Toll Manufacturing / Private Label Orders

Toll manufacturing shipments involve custom products made specifically for each client. Therefore, all related logistics follow a structured, documented process.

- Domestic Shipping

For clients within the country, shipments are handled via trusted logistics partners offering:

Delivery timelines differ based on:

Estimated domestic delivery time: 3–10 business days after dispatch.

- International Shipping

We ship nutraceutical products globally, following all regulatory and export guidelines.

Clients are responsible for:

Estimated international delivery time: 7–21 business days, depending on the destination and customs processing.

- Freight Handling & Insurance

For large-volume or palletized shipments, freight options include:

- Shipping for E-Commerce Store Orders

For customers purchasing ready-made nutraceutical products from our online store, we ensure timely and safe nationwide and international delivery.

Insurance is optional but strongly recommended for high-value shipments. If clients do not request insurance, the shipment is sent at their own risk.

- Order Processing Time

Orders are processed within:

- Delivery Time

Domestic Delivery: 2–5 business days
International Delivery: 7–21 business days, depending on customs clearance and courier availability.

- Tracking Information

Once your order is shipped, a tracking ID is shared via:

You can track your shipment until it reaches your doorstep.

- Shipping Charges

Shipping fees vary based on:

Exact shipping charges are displayed at checkout.

- Failed Deliveries

If a shipment returns due to:

Reshipping will incur additional charges.

Customs, Duties & Taxes (International Orders)

For international clients and customers:

If your package is lost, damaged, or delayed:

Delivery Issues & Lost Packages

Our logistics team will investigate with the courier and provide support accordingly.

Replacements or compensation are issued based on the courier’s final report.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy, reach out to us at:

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